Refund Policy
Refund decisions follow the approved scope, completed work and the payment platform used.
Effective 16 October 2026 · Contact: info@steveojo.com
Before work begins
If a project has not started and no costs have been incurred, I will review a cancellation request against the written agreement and the rules of the payment platform.
Milestone projects
For Upwork fixed-price or eligible Direct Contract work, clients normally fund a milestone before work starts and receive a review period when work is submitted. Upwork’s applicable contract, review, dispute and refund rules control the payment.
Completed or approved work
Payments for completed, delivered and approved milestones are generally not refundable. A change of preference after approval does not create a refund right. I will correct work that does not match the documented scope within the agreed revision process.
Out-of-scope requests
New pages, new automations, changed strategy, additional integrations or revisions beyond the agreed allowance may require a new milestone or quote.
How to request a review
Email info@steveojo.com with the project name, payment platform, milestone and specific concern. I will compare the request with the agreed scope and respond with the available next step.